Hometown Plumbing was all one could expect with a quick, professional and thorough response when our water heater failed. Mike came to the house as quickly as possible ( a very short wait), provided a thorough assessment, and then followed up quickly with his quote and timing. Everything was executed as outlined the next day. He was also respectful of our home and was careful to be clean and not leave behind a mess. A real professional in my opinion. The follow up call a couple of hours after the job was done to ensure our satisfaction was also great but not surprising at this stage. We will use Hometown in the future, no hesitation on that.
Mike was wonderful and professional. He did the work right at the time of the estimate. He gave me great information to keep my outdoor spigot working (which he replaced) and created a water supply to my fridge quickly. He even gave me some suggestions on my water softener and shower in the basement when I asked. Super nice guy!
I called Hometown yesterday about my water heater, they scheduled Mike to come today. He came on time, reset the heater and gave me great advice about maintenance and future replacement of the heater. The heater quit working after a couple of hours. Mike came back the next day but charged me full price again plus the cost of the part I needed. Charged twice to get it fixed.
Good service. The office scheduled next day visit to cost the job but they were able to come out the same day I made the call due to availability.
Salli & Mike run a smooth operation and the work was exactly as I expected from a professional. My water heater was 19 years old, leaking, and needed to be replaced. I called just after 7am and I had a new water heater installed by noon. Mike showed up when he said he would, updated me on the progress, and everything was completed on time. I highly recommend and will use them again when I have any plumbing needs in the future.
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