Our installer,Tom, was extremely pleasant even in the early morning, and helpful. Was considerate with shoe coverings, and was easy to talk to and ask questions. Very knowledgeable and professional, and that was certainly appreciated. He installed a new water heater that the competition was scheduled, came, and was supposed t put in, but made several excuses not to, which caused us several more days without hot water. So thankful someone had recommended Bonfe to us. We signed up for the plan. Thank you for everything.
We had a leak in a pipe connecting our gas stove. Our technician, John, repaired the pipe and updated the connection to code in a timely, professional and friendly manner! He also repaired the outdoors faucet just outside the house! We were in a crunch to get this done before our house closing and this company’s response was outstanding! Thank you for taking two things off my husband’s FINAL HONEY TO DO LIST!!!!
Bonfe was absolutely fantastic. Our hot water heater broke on a Saturday, and we used their text service...got a response right away, and they offered to come out on a Sunday! They confirmed with me how much the service visit was going to cost ($99 for the service visit, but then waived if we did get equipment from them), and were very up front about pricing...and even took care of coupons and gave us a military discount! Alan F. was very communicative, and kept us in the loop about how long it was going to take for the equipment to be delivered, and he installed it promptly and explained everything to us. He was a very positive guy, and the overall experience was great. They did awesome with taking away all of our old equipment, and were careful not to do anything to dirty up our carpets. Bonfe has a great "tracking app" that shows you where your technician is once they've been dispatched to you. And he hung out at our house until the equipment was dropped off, and he installed it right away! Their lifetime warranty is great, and their service plan is reasonable (and they'll even service equipment they didn't install). I would definitely recommend Bonfe, and we'll use them again if needed!
The experts designed our system and competent technicians installed it! The boiler was working perfectly before the 15 degree weather moved in! We were pleased 😊😊! Also all customer service persons we talked to were very kind and competent! 👍😊
This is one of the BEST companies I have ever worked with. They are responsive when requesting an appointment, they are on-time, the technicians are courteous and professional. Our furnace was not usable so they left us four space heaters. The new furnace was installed the next day. The technicians were all personable, thoughtful, and knowledgeable. They all spoke very highly of the company and the owner. Customer service is a priority for this company and that is refreshing to see. I would totally recommend Bonfe! Keep up the GREAT work!!!!!
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