David B. and Nathan S. did a terrific job with our annual furnace check-up. They arrived promptly when expected and were very courteous, knowledgeable and professional. They made recommendations which we will follow to keep our system running smoothly. We have been pleased with the service provided by Bonfe! Water Heater Replacement: Matt and Alan did a fantastic job when we needed to replace our water heater three years ago. They took the time to explain thoroughly what water heater option would work best for our needs. Very courteous and polite. Called in advance to let me know expected arrival. Thank you for your help.
Once again Bonfe delivered amazing customer service. Gene came out to do our spring check for the air conditioner and took care of two other problems at the same time. He was thorough, polite and was patient in explaining how some of the things worked. He made excellent recommendations for way we could increase our energy efficiency and even too an old motor from our original furnace to dispose of. Another great customer service experience. Called To schedule a tune-up on our system and it was seamless. Katie did a fabulous job and was so patient as I tried to explain one of the concerns we had. She knew exactly what I was talking about and noted it for the technician that will be coming out. Their scheduling process couldn’t be any easier, or friendlier!
Had soldering fail on a pipe in my garage at 130am. I was thankfully awake enough to notice right away, and called Bonfe first. They dispatched a technician right away (Chris) with over 20 years experience. I couldn't find the main shut off valve, so plugged the geyser best I could for an hour until he arrived. Supervisor Al stayed on the phone with me until Chris got to my house so I wouldn't be freaking out alone. Chris was able to cap the mystery pipe with ease after shutting off the water, and I was able to start the cleanup process. (Who paints everything grey?!?!?!?) The middle of the night dispatch charge was double what I was initially quoted, but what can you do at 130am? Chris and Al were wonderful. Would call for emergency geyser in garage again, though I hope I won't have to.
Halid and Gregory were very knowledgeable and efficient. They quickly diagnosed our furnace problem and quickly had the part replaced. Very personable and friendly people. In addition, they discovered our furnace had a venting problem and showed us where our chimney had internally collapse. Good catch on their part! They recommended a chimney repair company. The "joys" of living in a beautiful 107 year old home! We will definitely use Bonfe again.
Holy heating system Batman! Our furnace went down on a Wednesday and we had a new system up and going on Thursday. The crew I had the pleasure of working with were amazing. Each Technician was friendly, honest, shared what they use in their own homes and what they would use in their MOTHER"S house - that's a team that values their own work. Plus, they did share how I could save money in the long run to ensure the new furnace will last a long time. Total shout out to Tyler J. who was with us every step of the way!
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